FAQ's

Where is my order?

Once your order has been placed you can view your order status on your “My Account” page. Orders can take up to 1-3 days to dispatch, if there are any delays, you will be contacted by our team. Upon dispatch, you can track and view your parcel’s progress live through your account page. You can find more information on tracking your order here

Are the products you sell genuine?

Yes. all our product are 100% genuine from the original manufacturers. The products are sourced from around the world to bring you the cheapest prices so packaging may vary from country to country, but we guarantee that they are original – no knockoffs or imitations. Freshness is also 100% guaranteed as all stock is kept in a temperature-controlled environment prior to shipping and subject to regular quality control checks.

How can I pay?

We accept – Visa, MasterCard, RUPay, Net Banking). We have a secure SSL. If you don’t want to use a credit card over the internet you have the option of paying directly into our bank account. Once we have received the funds your order will be automatically placed, this option is available during the payment processing of your order.

Refunds and returns

Please refer to the shipping and returns page for detailed information.

Issues with PROMO Code?

To apply a promotion code, simply place the code in the promo code box to add the promotion! If you are having issues applying your promotion code, please contact us and our team can investigate this for you. Please note that there is only one promotion code per order.